Frequently Asked Questions
1. Where is the customer service office of TOSI TRANS?
Currently the TOSI TRANS has only one office, in the centre of Nyíregyháza. Our Address is: 13. Bercsényi Street, Nyíregyháza. In front of the Main POST office back door, next to Volksbank.
2. Where to order an airport transfer service, whether I come out of the car, or a check to the address space assigned to me?
Our service is to carry the passenger with the address packages are delivered to the airport and back for maximum comfort the spirit.
3. Is this a way to request the help of the driver packages to carry?
All requests of this nature are met. Please notify us in advance this time of booking.
4. If I am traveling to the airport, am I able to stop the car on the road for resting?
Generally, the car stops once. Plus a separate request for a short break feasible.
5. Is it possible to pay by credit/leser card in the customer service office?
Yes, it is possible to pay by credit card.
6. Can I pay the driver of the car?
Yes, if there are other ways to travel before the payment could not be made, in this case, of course, the driver of the car is unable to pay the fare.
7. In the event of a car payment to get a VAT invoice?
Yes, all our drivers can request a VAT invoice. If such a request, please indicate ordering of the journey.
8. Is the car payment accepted in euros, dollars or pounds?
Yes, UniCredit Bank to purchase foreign currency published by the daily exchange rate. Currency of payment, please specify the exact amount transferred to the driver, because our driver can not return it.
9. Can I pay with a credit card in the car?
No, this is unfortunately not possible yet.
10. During the journey am I ensuring a possible case of an accident?
Yes, cars have a CASCO insurance and travel insurance for individuals.
11. How can I get a frequent flyer card?
Our discount frequent flyer 5 return trip after the 6th roundtrip road facilities. Frequent Flyer Card is available at our customer service office.
12. Is it possible to book a car on the day of the trip, or even "outside" the car to travel?
We certify maximum flexibility in trying to comply with such questions, if at that time there is free space in our car.
13. Can I rent a car throughout the day?
Yes, you can, by prior arrangement, but only with driver.
14. The cars always travel the same route?
Our cars travel on the M3 highway, just about check-in and depart from arrival at an address up.
15. If I know that my flight will arrive late, is it necessary to indicate?
Yes, in all cases, we have time to act. The passenger is informed of the delays usually sooner abroad than we are at the Budapest Airport website.
16. A delayed flight I get confirmation that waiting for me?
Yes, in all cases by phone or SMS to inform You when and what kind of car will be waiting.
17. If it is not feasible to expect to have refunded the amount paid?
Our company can not be held responsible for delays resulting from the airline's fault. Thus, the amount paid is not refundable, since your car at the time indicated by the order ready for you to carry.
18. If I cancel my reservation, will I get a refund?
We truly are sorry, but there isn't a way to cancel an on-line reservation, neither can we give a refund.
19. Why do I have to be there at the airport 2 hours before the flight departure time?
The 2 hour time interval for the check-in was determined by the airline companies, not us.
20. Do I have to pay additional money for the children safety-seat?
No you don't have to, it is part of our service, free of charge.
21. How am I supposed to request a children safety-seat?
Please leave a message stating Your need for the children safety seat in the „Comment” box, with the number and age of the children.
22. Can we use our own children safety-seat?
Of course you can, if it can be fastened with our vehicles' seatbelt.
23. Do I have to print out the Reservation Confirmation E-Mail?
It is not necessary.
24. Is there a possibility to hand over my pre-paid and reserved transfer to another person?
Yes, it can be handed over to an other person, as long as the number of passengers and the location remains the same. Please note, that we can not hand out an updated invoice in this case.
25. Will there be other passengers beside me?
We operate as a shared-ride transfer service, meaning other passengers will be collected from the same geographical area, given the situation their flight departure times collide.
26. When and how will I be informed of the minibus pick-up?
We will send a Text Message (SMS) one day before your transfer to the mobile phone number given, between 16:00 and 19:00 o'clock. It will inform You about the exact pick-up time at Your address.
27. What can I do if I did not receive a Text Message (SMS) until 19:00 o'clock?
You are kindly requested to contact our Call Center, which is at Your service 24 hours a day. (003670/367 07 07)
28. If for some reason I can't use your transfer the day I reserved it, can I ask for another pick-up time, or what is the latest time of cancelling my reservation?
You can modify your reservation 24 hours before your travel. Reservations made on-line can only be modified/cancelled by E-mail, but in this case there is no method of getting a refund.
29. If any problems arise in connection with the service, to whom can I complain?
For complaint, send an e-mail addressed to the administrator or call the customer service and ask for the manager.
30. If You have further questions, do not hesitate to contact us.
Write to us: office@tosi.hu
